This process which Facebook will review your account again will take 24-48 hours or the longest will be 72 hours. I have some steps here that you would need to do to have this rectified on your end:ġ) In your admin kindly delete your Facebook sales channel.Ģ) in Facebook manager go to Manage/Business Integration then delete Shopify.ģ) in your mobile device try to download the Shopify App then add the Facebook Sales channel there.Ĥ) try connecting the Facebook page using the Shopify Appĥ) If you do not have a mobile device kindly try using Google Chrome Incognito then connect your Facebook page there. I want to let you know that the reset is done. Just want to give you updates about the reset that our team has made.

As soon as I did all of those steps, the shop was connected.

I think the step that we were missing was the deleting Shopify in the Business Integration but try all the steps anyway. They also did some 'reset' on their end, but you can still try the steps below. Our shop had the same problem as far as Facebook Shop not working. If there is a customer who managed to fix their account, please post. If anyone has an easy fix to move my Shopify account to a reputable alternative ecommerce vendor, please post. Why would a company allow not hundreds but thousands of customers with the same issue to post in these forums where nothing gets done? I guess we will move on to week number 4 of no resolve. They are not 'guru's' but idiots, plain and simple. What type of business practice is this? Is Shopify to big to think they won't fail? This company has the worst customer service and the most inept people answering their phones. I am continuously paying a monthly fee for no service. I do not understand why a 'tech' or low level 'guru' both of whom who have access to the account cannot oversee and fix the problem. I do not understand what type of 'techs' work at this company. I have called 2-3x per day and each time I am given the same lame excuse of an answer. I set up my Shopify store with no issue over a year ago. Why has Shopify been dealing with the same issue for the past 2 years with no fix? Who has been waiting days and weeks for technical support to resolve an issue? Who has been successful with the alleged 'guru's' reading from a script but unable to help?

Gardenscapes won't sync facebook